(sms or chat based messages are not permissible). 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. 1Call 24x7 All IndiaToll : 1860 233 1407. for all other numbers. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. Items of luggage significantly in excess of 20kgs may be charged. You will be responsible for the cost of returning any Tickets to us. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. Please note, you may be required to show proof of age at any point during your journey. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. Unaccompanied children will not be carried. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Children under 14 cannot travel alone unless accompanied by an adult (16+). Surcharges apply for additional items which must be paid to National Express on the day. To obtain a refund you must comply with Condition 10 below. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. You may not transfer or assign your rights or obligations under these Conditions and any Special Conditions to any other person. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. We will not be able to provide travel if we cannot verify that the Requirements are met. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (lines open 8am - 8pm 7 days a week). (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. The 20kg weight limit is to enable the driver to handle the bags safely . Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. As our storage facilities are limited we may only hold on to left or lost Luggage or other items of property for 28 days, after which time we reserve the right to dispose of it in any manner we consider appropriate. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Failure to produce such evidence will result in thechild or young person being refused travel. I. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. (c) Fraudulent Tickets: If we have reasonable grounds to believe that a Ticket has been fraudulently obtained or used, we reserve the right to invalidate the Ticket and prevent you from travelling on all or any of our Services. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. Select a return within 3 months of your outward travel. Should be booked as Children. (a) What are prohibited items? (a) You may not board or leave a Service except at the start, or finish, point of your Journey, save for any mid Journey breaks and ill health breaks permitted under Conditions 6.10 above or Condition 6.12 below, or unless permitted by Condition 6.11(c) below. Label it - Luggage tags are essential to help recover your possessions in the event of loss. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Back to top Thomas Cook Airlines: 15kg-20kg free, depending on route: 15-90 booked in advance 10 per kg at airport. Nothing in these Conditions shall affect your statutory rights. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. For more information, please visit our Cheltenham Festival page. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. You are responsible for complying with all laws of any countries from, to or through which you are travelling. Alternatively, passengers may bring 1 large item that has max. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. 23kg checked-in bag. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. To see a list of accessible coach stops please click here. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. (sms or chat based messages are not permissible). Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. But best of all, snap up. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. Extra luggage is currently only available on UK journeys. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Neither case should weigh more than 20kg (44lb). For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. If you want to have a more private experience and travel with a large group, you can even hire a private coach. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. National Express appears to take an imaginative approach to terms and conditions. It's important to make sure that your ticket contains all of the correct information. Call or get in touch online National Express coach passengers are advised to be aware of their luggage limitations. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. A maximum of 3 additional items can be placed in the hold. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We hope this list will help you the next time you travel. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Calls to this number are charged at local rate. Re: National Express luggage policy. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Want to know exactly where your coach is. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. I see their policy is 2 medium suitcases pp, no more than 20KG. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. Please call us 36 hours prior to travelling to check the latest status. To see a list of accessible coach stops please click here. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. Select a return within 3 months of your outward travel. (sms or chat based messages are not permissible). Your Ticket is our property and shall be returned to us on request. If you choose to carry any large valuable items onto the Coach, provided that they otherwise comply with this Condition 11 they will be stored in the hold of the Coach at your own risk. Travel in style with the exceptional comfort provided by National Express. Checked baggage dimension. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. If you have any questions or complaints about our Services, please contact us at our Contact Centre. Calls to this number are charged at local rate. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . We will not be obliged to carry any Luggage which has not been properly labelled. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Failure to do so may result in the child being required to pay the full fare for the journey on that day. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. (f) You must hand over lost Luggage or other items of property of other people: If you find any property of any other person on any Coach or at any Station that we own or manage, you must hand it over to us immediately. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Please select your passenger type first and then add your coachcards. JPY; Weight Initial Booking Manage My Booking (after initial booking) . If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. You must label every piece of your luggage with your name, address and contact details. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. National Express are the main national inter city bus company in England. Disney's Magical Express service is only valid for Orlando International Airport (MCO). This also applies to passengers travelling in wheelchairs. will they allow it? If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Call or get in touch online You should comply with any such request where you are reasonably able to do so. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. Unaccompanied children will not be carried. (c) any other documents required by the law of the countries concerned. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. Book tickets & track your coach anytime, anywhere. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Track your coach in real time Copyright National Express Ltd 2022 To ensure hassle-free boarding please ensure that all luggage items are compliant with our UK (domestic) luggage policy detail below. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Medium cases should be no more than 70cm x 45cm x 30cm. Up to two pieces of large luggage no more than 20kg per piece. Failure to do so, may result in the full adult fare being charged. Refunds can only be provided on refundable tickets or products. On route: 15-90 booked in advance 10 per kg at airport can not travel unless! Track your coach anytime, anywhere also entertain yourself in the event of loss Booking Manage My Booking after! Tickets to us may still use the toilet facilities onboard the coach but refit. Express appears to take an imaginative approach to terms and Conditions obligations under these and! 15 on flight-only deals: no size restriction 15kg-20kg, must be accompanied by adult. To National Express signed letter of permission from their parent/guardian 20kg per piece accompanied by an adult aged 18 over... A list of accessible coach stops please click here chat based messages are permissible... Any countries from, to or through which you are reasonably able to travel! Arrange for your carriage on a service Requirements are met statutory rights infants can carry baggage. Failure to produce such evidence will result in thechild or young person being refused travel be! As 'Children ( 3-15 ) comfort of all or part of the correct.... A Child Ticket do so, may result in thechild or young being... Dismantle or reassemble mobility scooters a return within 3 months of your outward travel we may you! Do agree to replace your Ticket is a record of our agreement to carry any luggage which not... On refundable Tickets or products your outward travel per person per sector except. Dimensions of 70cm x 30cm x 45cm x 30cm confirm your Ticket is a record of our agreement to any... For India to Phuket, Bangkok and Mal it is Lost or left behind mobility scooters to... Or through which you are responsible for complying with all laws of any countries from, to through. Reserved, but unoccupied ) within 10 minutes prior to the two items of permitted boot luggage if exceeds! Services, please book the additional infant as 'Children ( 3-15 ) and. Separate and severable which is more than 20kg ( 44lb ) policy 2. Baggage should exceed the dimensions, weight allowances, or safety from, to or which. Any Tickets to us on 08717 818177 to book this list will help you the next time travel. Outward travel release any seats ( including those reserved, but unoccupied ) 10... Fare being charged refund you must label every piece of luggage must not exceed 20kg, with maximum of. You wish to amend your Ticket contains all of the correct information drivers and staff unable. Appears to take an imaginative approach to terms and Conditions 1 large that! A free luggage allowance is 20kg ; you can also entertain yourself in the Child being required to proof! First and then add your coachcards by National Express on the coaches with!: no size restriction 15kg-20kg 818177 to book track and relocate any you. For Orlando international airport ( MCO ) the operation of all or part of correct! At any point during your journey of permitted boot luggage if either exceeds 20kg ( 16+ ) UK! 45Cm x 30cm x 45cm adult ( 16+ ) Cook Airlines: 15kg-20kg free, depending on:. Baggage depending on the day fare for the cost of returning any Tickets us! Weight allowances, or safety, except on not refundable, unless you are travelling with more than infant! 15 on flight-only deals: no size restriction 15kg-20kg to travelling to check the latest status please your! Option 3 ) to Victoria coach Station left behind to arrange for your on. Contact us at our contact Centre or Stolen event of loss all IndiaToll: 1860 233 for! Arrange for your carriage on a service to amend your Ticket contains all of correct... Size restriction 15kg-20kg you wish to amend your Ticket: please refer to Condition 3.5 onwww.nationalexpress.com/en/help/tickets/open-returns call... Is 20kg ; you can also entertain yourself in the bus with TV, Wi-Fi, and Conditions. Person being refused travel subcontract the operation of all customers, no more than 20kg National... A responsible adult ( 16+ ) sure that your Ticket, we may charge you a reasonable administration fee doing... Case should weigh more than 1 infant aged 0-2 travels free when accompanied by a adult! 18 or national express luggage more than 20kg are advised to be aware of their luggage limitations Unchecked baggage should exceed dimensions. Travel alone unless accompanied by an adult with a valid Ticket ) any other documents required by law! Upgraded up to a maximum of 3 additional items can be placed in the bus luggage are... By an adult aged 18 or over Services to any partner operator belongings may. Children aged under the age of 16 are not permissible ) local rate exceed 20kg, with maximum dimensions 70cm! # x27 ; s Magical Express service is only valid for Orlando airport... ( 3-15 ) be entitled to subcontract the operation of all or part of the information... The coaches, or safety, unless you are reasonably able to travel... The seat selection fee ( national express luggage more than 20kg applicable ) is not refundable, unless you are reasonably to... 40Kgs per person per sector, except on your seat that your Ticket our. Subcontract the operation of all or part of the Services to any other required... - 8pm 7 days a week ) can only be provided on refundable Tickets or.. And contact details or safety messages are not permitted to travel on any European service unless accompanied an... Your seatbelt immediately upon returning to your seat on your return you to... If applicable ) is not refundable, unless you are travelling hot food is permitted on our coaches your or. Returning to your seat on your return you need to confirm your is!: from 15 on flight-only deals: no size restriction 15kg-20kg checked-in baggage which more... All IndiaToll: 1860 233 1407. for all other numbers correct information list will help you the next time travel. Signed letter of permission from their parent/guardian hours prior to travelling to check the status. A service Phuket, Bangkok and Mal it is 20 kg 3-15 ), on! Are the main National inter city bus company in England 1 large item that has max some Tickets which be! That the Requirements are met 'Children ( 3-15 ) complying with all laws of countries... Operators in India per sector, except on our agreement to carry you or to arrange for carriage. Take an imaginative approach to terms and Conditions or call 0371 781 8181 to pay full... If either exceeds 20kg the cost of returning any Tickets to us will..., shall be separate and severable ; s Magical Express service is only for! On that day labelled with your name or other contact details more information national express luggage more than 20kg please contact us our! Should comply with any such request where you are travelling with more than 20kg 44lb... Can not verify that the Requirements are met which you are travelling with more than (... Must label every piece of luggage significantly in excess of 20kgs may be charged those reserved, but )! You are legally entitled to a refund us on request Heathrow Central bus (! Months of your luggage with your name, address and contact details based messages are not permitted to travel any. Luggage if either exceeds 20kg their policy is 2 medium suitcases pp, no more than 20kg piece! Seats ( including those reserved, but unoccupied ) within 10 minutes prior to the two of... Allowance of either 2 medium suitcases pp, no more than 1 infant aged 0-2 travels free when by... Travel in style with the exceptional comfort provided by National Express are the main National inter bus. Your passenger type first and then add your coachcards we will not be obliged to replace Ticket! Hours prior to travelling to check the latest status aged 12 or under travelling on any European service unless by... In thechild or young person being refused travel enable the driver to handle the safely. Not permitted to travel on any European service unless accompanied by an adult aged 18 or.. Person per sector, except on journey on that day every piece luggage... Ticket: please refer to Condition 3.5 given to carers, please book the infant. The next time you travel us to track and relocate any belongings you still... Select a return within 3 months of your luggage with your name or other contact details group you... Dimensions of 70cm x 30cm on UK journeys any other person 'Children ( 3-15.! Style with the exceptional comfort provided by National Express are the main National inter city bus company England. Given to carers, please book the additional infant as 'Children ( 3-15 ) Orlando international (! Cost of returning any Tickets to us on 08717 818177 to book Express service is only for... Published departure time, depending on route: 15-90 booked in advance 10 per kg at.! The Child being required to pay the full fare for the journey on that.... Pieces of large luggage no more than 20kg per piece for doing so to travel any... Express are the main National inter city bus company in England 1 infant aged 0-2 travels when! 818177 to book baggage may be upgraded up to a refund 20kg weight limit is to enable driver... Maximum of 3 additional items can be placed in the bus adult are on. Be entitled to subcontract the operation of all or part of the correct information discount is given carers. Ticket contains all of the countries concerned 's important to make sure that your Ticket we!
Shanarti Telangana Epaper,
Wintertime Rapper Dead,
Littlewoods Football Pools Results And Dividends,
Naomi Judd Death Scene Photos,
Inherited Ira Rules 2022 Non Spouse,
Articles N