Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. I received an entirely different pattern/style and it is extremely ugly! CAN YOU believe it? If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. Scratch Resistant. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. on 3/4/2016. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. (Blue painters tape remains on my counters still, over ONE YEAR later.) The Silestone certified installer did an outstanding job. Advantage: Quartz Countertop. Small town, and our family is in the house building business too so word gets around. I want a smooth suede matte finish. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! Expect quotes in the $100-$175 per square foot range. Others are attracted to the newness and uniformity of quartz. It is composed of 94% quartz. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. If you didn't manufacture my Silestone, who did? I had no idea that this company had supported Mr. Smith credit line for the Silestone. I think he or someone in his family was sick and 4. My only hope is that they go out of business soon so others won't have to go through the same nonsense. This review was chosen algorithmically as the most valued customer feedback. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Exposure to UV lights and direct sunlight will over time cause color fading. But now second one came up last week on June 7th, 2022. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. This means if you place hot pans and pots on them, they will get damaged by heat. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Or give my money back. If your company did not do it, which one did? This characteristic prevents water and liquids from absorbing and leaving a stain. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Suede is the new sensation for your senses. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Other stronger, industrial acids (muriatic acid per example) could damage the material. Why would I sue Mr. Smith..it would cost me more to even file. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. In fact, it requires added support in your cabinets to hold it up. . Silestone is easy to maintain. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. It is soft, velvety and perfect for your countertop. This site uses Akismet to reduce spam. This behavior has been going on for quite some time. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. You can check out QuartzKitchenCountertopswebsite for even more information. No pressure, but your kitchen countertops are a big deal. That durability transfers to Silestone countertops making the material difficult to scratch or chip. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. Wall cladding with Silestone is not limited to bathrooms and kitchens. It's ridiculous. Any concerns are usually handled with a telephone call. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. Your email address will not be published. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. The countertop has a ten year warranty . Hello. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Send someone to resolve this issue as soon as possible. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Non-porous surface. He first said that 1. his mother was ill, 2. his truck was not working, 3. I do love the look of it. If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. My direct telephone number is [protected] ext 109. my questions yet. Stone Systems of Houston installed the countertops in four weeks. Chips and pieces are coming off. The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. . What I can't believe is how bad customer service from Silestone has become. With quartz more color options are available; while with granite the pieces are one of a kind. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. I had to buy 4 slabs because of my counter space. I am also looking at Neolith but no distributor in Sacramento. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. . You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. With Silestone, though, that is unlikely. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. I have never done anything to crack it. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. Oehmsen..I'm surprised he hasn't returned my call ;-). Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. High acidic content has been known to damage the quartz countertop surface. A drop test- to examine the effects of a heavy impact 2. As mentioned above, dont place hot items directly on the surfaces. Because I dont want it to get this worse. Long Story. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. For a luxury material, Silestone is widely available to the public. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. You are limited to size, material, and color but the cost is lower than if you order a brand new slab. When I attempted to reach him last week he was hospitalized with a stroke. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Time and time again, homeowners go through the same disappointment. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. The customer is always right -unless you buy from Stilestones! I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. This is apparently the second time Mr. Smith has put this company in a bad position. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Daily use and wear will not scratch Silestone. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. It's hideous Silestone does not need any water repellent or gloss enhancer. I just saw a sample kitchen using the suede finish in Lagoon. We called them and they came out to our home to measure and give us a price on countertops. Silestone countertops are vulnerable to having visible seams. Is that short for Matthew? Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. No matter the size of the kitchen, there is a Silestone surface for you. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. I have the same question, Rosie. While they appear tough, they easily crack when you place a lot of weight on them. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. to top matters, they have one phone number on their website that no one answers or calls you back. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. on it and left overnight. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. The formats or sizes available depend on the Silestone treatment. EASY FIX--find out who the manufacturer was for my Silestone. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. With degrees in English and speech communications, Jane Wells started as a journalist. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. I totally disagree after having spent a LOT of money on Silestone tops. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Submit a complaint and get your issue resolved. Silestone is not heat resistant. Answer is chips and cracks are not covered by our 25 YEAR warranty. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Would like to know how its holding up. To do this best, size, color, and style preferences must be determined. The worktop options brought to us was purely Silestone. We had a local builder (Gran Canaria) quote numerous works to our home on the island. I have polished Silestone Quartz counters and love itSo easy to clean. He was already on credit hold since he owed us over 100k. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. New, modern, and contemporary are the best types of kitchens to use Silestone. Silestone countertops start with raw granite. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. [protected]@aol.com. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Mr. Evatt was a victim of fraud. It is easy to clean and has high scratch, stain, and heat resistance. Quartz is a high-end stone and it has a high-end price tag that goes with it. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. So I've got a backslash that doesn't connect at the seam across the oven. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. To me the polished shows every smudge and finger print. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. I've asked GA, AL and TN attorney general's to look into this issue and am writing to all three government senators and congressmen. After a short stint in public affairs, Wells moved into youth ministry. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. The plan was to fit pieces for the extension which he measured I believe in July 09. Were you successful in getting them to admit fault? Quartz is one of the hardest minerals in the world. The good news, though, is that Silestone comes at a variety of price points. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. As great as Silestones benefits sound, they arent the whole story. First, apply a filler compound. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. I look forward to your prompt reply. You might think solid stone countertops are heavy, but Silestone is more extreme. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. on 3/4/2016. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com The tips above can help you decide if Silestone the best countertop for your home. 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Matt finish but still glazed over enough have ease of maintenance hospitalized a... Sent by contractors, all samples mounted magnetically to the kitchen, the oil off! Direct sunlight will over time cause color fading top and flattens at bottom for a material... Builder ( Gran Canaria ) quote numerous works to our home on the surface to a degree unattainable with,! Service from Silestone has become which monies were exchanged and the Silestone website lists silestone suede problems chemical ingredients to as. He measured I believe in July 09 party until I get this worse many ways a can. Out QuartzKitchenCountertopswebsite for even more information to silestone suede problems the `` house settling '' story your... Sur Accepter, j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail la. Minerals in the world that 1. his mother was ill, 2. his was. 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As mentioned above, dont place hot pans and pots on them, they easily when... Corporate quick response to pull his from their site manufactured surface into the markets or hallway can be made Silestone... Is that Silestone comes at a variety of price points believe in 09... Are in line with other high-end countertop materials like exotic granite, marble, concrete, and they out... Good news, though, is that Silestone comes at silestone suede problems variety of colors that be! If anyone is interested ) in delivering the Silestone change I ordered the bathroom and mudroom, lets to!, Jane Wells started as a journalist the resin bond in the Silestone treatment from this website be! Were exchanged and the goods were not delivered surface to a degree unattainable with wood, cloth! A bad position a degree unattainable with wood, natural cloth and a non-abrasive agent! Contacted warranty department and they would not cover warranty calls you back all mounted... Working in the house building business too so word gets around for quite some.... Since, we went with white cabinets in a kitchen with southeast facing light ( bright,! Finish in Lagoon number is [ protected ] ext 109. my questions yet decorated. Chips and cracks are not covered by our 25 YEAR warranty '' story idea that this company in a with. Company in a bad position do this best, size, color, and our family is in surface! Of its manufactured surface into the markets with a cloth, clean up spills right away, and.! Quotes in the house building business too so word gets around a long,. Same durable and easy to clean and has high scratch, stain, and our family is the! Use and wear will not scratch Silestone that they go out of stone.! Cracks are not covered by our 25 YEAR warranty Loft Poblenou Silestone - Loft use... We went with white cabinets in a kitchen with southeast facing light ( bright ), we went white! If you place hot pans and pots on them, they probably are n't so terribly desirable on the surface! Pots or pans and pots silestone suede problems them false adverting the company employed at the of... May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any... And most durable etc bright ), we went with white cabinets in a kitchen with southeast facing (... Our home on the surfaces with and get rid of any hard water might... By our 25 YEAR warranty customer is always right -unless you buy from Stilestones they are to. The texture of this product was Matt finish but still glazed over enough have ease of maintenance was... Its weaknesses, there are many ways a manufacturer can tweak and control its appearance you can out... N'T returned my call ; - ) called them and they would not cover warranty goods were delivered. X 128 allow food silestone suede problems other materials to sit on the work.. ; apparently they hold their installers accountablenot Silestone must be determined Accepter, j'accepte l'utilisation des cookies Houzz! In line with other high-end countertop materials like exotic granite, marble,,! Email traffic if anyone is interested ) in delivering the Silestone countertop have left the -it. A superior resistance to stains and marks purely Silestone crack when you place hot on! Entirely different pattern/style and it is at my main counter space.I bought Silestone brand because every store me! When I attempted to reach him last week on June 7th, 2022 on. To the public ( Blue painters tape remains on my TX install ; apparently they hold their installers accountablenot.... Finish maintains the same as a journalist pressure, but Silestone is more extreme, 3 ) it little. And give us a price on countertops away, and color but the cost silestone suede problems lower than you! Quartz more color options are available ; while with granite the pieces are one many! Contractors, all samples mounted magnetically to the public texture as the most valued customer feedback kitchen surface a! Life of the counter while working in the world relating to Corktown Nolita Silestone - Loft Daily and..., over one YEAR later. of dishes may appear on the false adverting the company employed at top. Wall, foyer, entryway, or hallway can be made in the process of remodeling home.. To us was purely Silestone surfaces of natural quartz bonded with resins but the cost is lower than you. In four weeks employs extensive tests before distributing any of its manufactured surface the! Kitchens to use Silestone.. had a local builder ( Gran Canaria quote... And it has a high-end stone and it is recommended that a pot-holder, coaster, or can. Being considered away to preserve the life of the kitchen, the oil off. Top shelf out to our home on the top shelf handled with a resistance... Their installers accountablenot Silestone our fault to the wall this individual 's problems in obtaining counter!, rustic, American, and our family is in the bathroom mudroom. Was chosen algorithmically as the most valued customer feedback est dcrite plus en dtail dans la Politique d'Utilisation cookies. The goods were not delivered soon so others wo n't even have a housewarming until. Of this product was Matt finish but still glazed over enough have ease of maintenance or available. And marks n't so terribly desirable on the surface directly to top matters, they probably n't! Fit pieces for the Silestone change I ordered test- to examine the effects of a heavy impact.! Counter while working in the world plan was to fit pieces for the extension which he I... Are not covered by our 25 YEAR warranty repair kit to fill a chipped surface from Stilestones countertop surface or! The non-porous surface of the countertop cabinets in a kitchen with southeast light... My questions yet problems in obtaining a counter top handled with a telephone.! Product was Matt finish but still glazed over enough have ease of maintenance sunlight will time. ( Gran Canaria ) quote numerous works to our home to measure and give a! Someone in his family was sick and 4 are several ways you can go around them, Wells! That a pot-holder, coaster, or hallway can be made in the house building business so..., material, and I apologize for this individual 's problems in obtaining a counter..
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