nothing i just want the copy of the game i preordered. It was a pretty cool bonus item so thats why I preordered. No games - skins only. This is ridiculous! I said, seriously, you can't refund me even though I JUST ?!?" I purchased a video game on 2/12/23 for $18.99 for my son. How To Contact GameStop Customer Service Over the Phone To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. I keep getting the I sent the refund to PayPal and Paypal said they never received it. How do I contact Investor Relations/Shareholder Relations by phone or mail? GameStop Corp. On Jan. 20 they said it was delivered to my old address. We called the 1-800 number several days in a row and finally when we got someone they told us we had to do a bulk order for orders over 10 games and said some one would email us with the forms. She has more than 20 years of broad experience across the capital markets, finance, strategic planning, transactions and business operations in the U.S., Asia and Europe. Sometimes i just go in and walk around or talk for an hour; I'am never questioned about my actions and unlike other game stores i have never been accused of stealing. GameStop is a video game, consumer electronics, and wireless services retailer. ConsumerAffairs is not a government agency. Sign up to receive our free weekly newsletter. When I went to game stop after speaking to the manager he refused and gave no solution to give me store credit after sales clerk gave me wrong info or did not tell me it was in returnable .Supervisor was not very nice or helpful I will not buy from this store with him there also told his manager I was difficult. I want either a refund or the rest of my order to be fulfilled in a timely matter. I would also like an apology and an explanation as to why I have had to have so many problems. United States - 76051. www.gamestop.com. I ordered the Meta Quest 2 with Resident Evil 4 and Beat Saber Bundle on Black Friday for my grandson for Christmas. The card was used fraudulently online for a total of $500. We cannot do any order lookups, check trade values, check stock levels, or process any returns. GameStop has a huge selection of new and used games at fantastic prices. 3.3. GameStop Conference May 13, 2011. There are too many glaring red flags for a company like GameStop to not thoroughly investigate this matter. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Initial GameStop complaints should be directed to their team directly. Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. *in my best Albanian sex trafficker voice, Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. Prior to The Kraft Heinz Company, she held roles with Whirlpool Corporation and General Electric Healthcare. I've had more than one computer and email server and the code never gets sent to any of them. Product shipment, payment, communication, billing, and any kind of service-related complaint about GameStop can be filed via the specific GameStop complaint section. When someone said that to me, I'd cheerfully say, "Here's the phone number," and I'd write it down for them. Gamestop Reviews 4,199,449 reviews on ConsumerAffairs are verified. No matter what kind of issue youre experiencing with your product, you can contact GameStop customer service and use DoNotPay to skip the phone queue. HOW DO I CONTACT FACEBOOK CORPORATE OFFICE, HOW TO CHANGE HEADQUARTERS CORP IN EVE ONLINE, TALBOTS CORPORATE HEADQUARTERS HINGHAM MA, JOHNSON AND JOHNSON CORPORATE OFFICE ADDRESS. Ask our Customer Service Team! GameStop in turn had the items sent back to GameStop. Get in Touch With GameStop Customer Service in No Time! The store manager DAVID is extremely rude and has no anners. Once they do, well notify you, and you can come back to speak to them. Desired outcome: Ok lady. 80% off controllers, games & consoles with today's special offers. The company is the leading trade-in, rental kiosk, resale, and secondhand video game retailer in North America. They would be sending a replacement card to us in the mail by September 9th. Our Mailing Address: Papa John's International, Inc. P.O. A $15 store credit for my 15,000 points. Its on the top shelf!" Tomb Raider: Reloaded is available now on iOS and Android mobile devices via the Apple App Store and the Google Play Store. That makes no sense at all. the manager walks over, kicks him off, and tells us our thing has expired. They referenced the same ticket number. The remaining 2 employees, both reeking of need for a shower and some other hygiene, decided to ask a female shopper what game she was looking for in lieu of one asking if they could help me. I've tried chat but it isn't working, the phone number never gets answered, the local stores can't do anything, and my emails get ignored. They then put me on hold. either he was bad at math, or wanted to scam me. On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one (purchased Xbox One S instead of Xbox series S). We were then told that we had to contact the Casey's store that we bought the gift card from and that they would have to be the ones to investigate and reimburse for the fraud. I would never sign my name JJames. My Video Game Design instructor wanted to order 15 games for her class. I couldn't have been more wrong! Alan Attal is an e-commerce executive and entrepreneur with more than two decades of experience building and managing businesses. These documents are subject to modification from time to time when the Board of Directors believe it is in the best interests of stockholders to modify them or relevant laws and regulations require modifications. GameStop sent a tweet on Twitter that online ordered would be shipped out with the preordered bonus. REALLY? No response from this company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. i have been with the company for two years this summer. i went to the front of the store with my mom and he gave me the price. Management. Enjoy reading our tips and recommendations. Join GameStop, Nintendo, and Pokmon for the next GameStop Demo Event! But will making the ultimate sacrifice be enough to reset the universe? One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop's corporate office. Asia-Pacific Email Customer Service. Desired outcome: I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. To find out what email address I use when I first got my power up reward card. Ive called you. When is GameStop's next earnings conference call? The item has still not been delivered and the tracking updates stopped on 9/18/22. Corporate Jobs GameStop Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. i was looking for GameStop HQ address when i stumbled along this place. This review was chosen algorithmically as the most valued customer feedback. * Customer Support Team I went to two locations and they basically told me that their preorder bonuses were only for their preorders. Box 99900. it shipped Order number 1000000385, Tracking for the original device that got lost ZY06L2F7. Check the GameStop website prior to deciding to contact its customer service department, and see if you can find the answers you need that way. Preordered bonus I was promised. GameStop has the item in their possession I have documentation on this. Contact Us | GameStop Home Contact Us Contact Us Send us a message and we'll get back to you as soon as possible. Is this your company? Likewise, the closing timing of the GameStop will also vary place by place. I went to gamestop to get a game. I purchased a video game on 2/12/23 for $18.99 for my son. Thats how it is. Diana Saadeh-Jajeh is the Chief Financial Officer of GameStop. GameStop Corporate Office Interview Questions | Glassdoor GameStop Engaged Employer Overview 7.1K Reviews 4.2K Jobs 7.8K Salaries 988 Interviews 1.2K Benefits 50 Photos 1.7K Diversity Follow + Add an Interview GameStop Corporate Office Interview Questions Updated Mar 25, 2020 Find Interviews To filter interviews, or Register. I was a very good customer, but will never shop here again. Would like a refund - the amount was $500!!! Wellthat is what we did! You can also choose to chat with GameStops live agents if you want to avoid speaking over the phone. Gamestop Headquarters Address: Gamestop Corporate Office 625 Westport Pkwy, Grapevine, TX 76051 Gamestop Headquarters Phone Number: (817) 424-2000 Gamestop Headquarters Website: . According to a new SEC filing, Saadeh-Jajeh will receive a $1,965,000 "transformation bonus" paid out in installments through August 2023, and $1 million in new stock that will vest next year.. The company's consumer product network also includes www.gamestop.com; Game Informer magazine, the world's leading print and digital video . Robert M. August 9, 2011. Under general supervision, the HR Compliance Analyst will gather, evaluate and analyzing a wide variety of data and information related to GameStop's Human Resources programs. "GameStop has and will always be committed to delivering an amazing end-to-end customer experience, which we deliver through over 40,000 passionate store associates and leaders worldwide and some of the best exclusive product offerings in the video game and pop culture arenas. Mr. Cohen has extensive experience in retail, technology and e-commerce. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. We value your privacy. Sometimes, I'd even hand them an envelope with the home office address written on it so they could write a letter. You can inquire about the info you need online by following the instructions below: This method is valid and can be helpful if you dont want to speak to agents over the phone, but it does require more time. GameStop has resolved 59 complaints. I have them upon request. Thinking that we may had dropped in the parking lot, we went back to Game Stop. The pandemic has made the . Children of the Corn, written and directed by Kurt Wimmer, opens in theaters on March 3, 2023, and will be available on Demand and digital on March 21, 2023. Hong Kong: 800 901 216; Australia: 0011 8000 322 8482; China: 400 991 1174; India: 000 800 440 1938; Indonesia: 001 803 065072 We are a community subreddit largely consisting of employees. GameStop Corporate Office & GameStop Headquarters reviews, corporate phone number and address. They told me to call the police and report a missing package. How can I participate or listen to a recording of the call? No answer? 2.7. 809 Washington Ave Ocean Spring, MS 39564 . Although GameStop has over 12,000 employees, its customer service department isn't known for responding to calls right away. i droe about an hour there and back and that was three months ago and still havnt gotten my check and now nobody will answer mt phone calls. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. Matt Furlong is the chief executive officer of GameStop. To write a complaint about GameStop and get an answer from the officials of GameStop, Complaintsboard.com's objective complaint writing and answer providing system can be used. This complaint was posted by a verified customer. Im on hold for over an hour. Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. This way, you dont have to sit there nervously tapping your foot for 15 minutes. My son went into the store and came out with a $4.99 game and a $2.00 credit on a gift card. Based on the short story by Stephen King, Children of the Corn is a chilling new re-telling for a whole new generation. Possessed by a spirit in a dying cornfield, a twelve-year-old girl in Nebraska recruits the other children in her small town to go on a bloody rampage and kill all the adults and anyone else who opposes her. The product was delivered in a box with a crushed corner, when I plugged it up it had static in the upper and lower parts of the screen and it got worse from there with the screen eventually going all green, then black. Explore reviews by category. +1 817 467 0678. Amid the GameStop furor, regulators face a growing list of questions over the potential use of social media to manipulate stock trading; the adequacy of online brokers' capital reserves; and the . Since January 21, 2021 I have been fighting to receive the ps5 I ordered from GameStop, order number: [protected]. This will surely increase the credibility of your complaint. The site, launched in July 1999, initially offered 1,000 game and game accessory products, as well as content such as game reviews. I also needed a 12 month membership for my xbox live. Purchased (2) Joycons (1) Joycon charging Station He previously served as the Chief Financial Officer of Chewy, Inc. from 2015 through 2018. 1-800-883-8895 care@gamestop.com Name Email Order Number (optional) Message 2000 characters left We have a copy of the card and the receipt. (bad choice). Save by trading your old video games at over 4,500 store locations worldwide. Some lady threatened to call the "Attorney General" on me because her Husband traded in their sons Xbox without asking. Looking for information about HOW TO CONTACT GAMESTOP CORPORATE OFFICE? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On June 16, worlds collide. FAQ. This is absolutely rediculous. On April 28th, Kelli Durkin, SVP of Customer Service, shared a job posting on Twitter for a Customer Care role based in Grapevine, TX, where GameStop headquarters is located.When a user replied saying they'd love to apply but live in Florida, she replied that Florida is an option. Told me to contact GameStop.com. Press J to jump to the feed. Address. GameStop Business Data, Corporate Office and Headquarter Address. I will NEVER purchase another item from Game Stop again! Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For sure I recommend for all ages. I tried several times. "GameStop ended last year with $1.3bn in cash and cash equivalents. That is, unless Barry can coax a very different Batman out of retirement and rescue an imprisoned Kryptonian albeit not the one hes looking for. They would not answer. But what if you could put down your phone and do something else until a customer support representative picks up? GameStop Employee Directory. I made a complaint by email 3 weeks ago, with a reminder after 2 weeks, but they haven't bother to reply to the emails. Thats exactly what DoNotPay enables you to do! Job security & advancement. Thank you, you have successfully subscribed to our newsletter! Anything you could do would be greatly appreciated. i put 1 star on here because thats as low as the rate bar will let me go. To top it off, I was LITERALLY 2ft or LESS from the pot belly employee with stains on his shirt who couldn't even waddle to the other customer, but stayed parked behind the counter yelling across the store. That's bad business in my mind. Such problems can be resolved by contacting GameStop customer service, and were here to help you reach the companys support agents with ease. GameStop currently employs approximately 12,000 people. Let me know if anything additional is needed to resolve this. so let me see if i follow. I had to go out to another retailer to purchase for my son and still no refund back from Gamestop at all. +1 (817) 424-2000. To make matters worse, I used to be able to get around this by using the app on my phone, but now it to wants a verification code. I've been told by some reps that they know about the problem and are fixing it, but this has been ongoing for years. I received the wrong bundle so I kept trying to call Gamestop, well they always say that it will be 60 to 90 minutes and to call back during the hours that they are available (I was calling during those hours every time) then they hang up on On December 6th or 7th of 2022, I went into the Galesburg Gamestop to look for a game. Then I made a comment to a posting on Facebook made by someone with the same problem, they replied to that the following day, but just to tell me to call Customer services at 1-888-946-6329. Consumers satisfied with GameStop most frequently mention great place, trade ins and gift card.GameStop ranks 11th among Games sites. He was formerly the Senior Vice President of Finance at Hilton (NYSE: HLT) from 2009 through 2015 and a Director of Finance at Amazon (NASDAQ: AMZN) from 2007 through 2009. We are excited about the evolution of GameStop as we grow and advance our position as a leading omni-channel retailer. get me my preordered game and compansate me for your mistake. These are the facts according to fedex, the package was delivered on Sunday at 11:00pm to an unknown address in Chester, Va. We require contact information to ensure our reviewers are real. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. Rewards points can never be used because it wants a verification code that never gets sent. You can, however, use our app to streamline the process and make it easier. Note: This is not to be used to contact Gamestop Corp Corporate Offices nor is this site affiliated with them in any way. I have no idea how this is even legal. To call GameStop through DoNotPay, all you need to do is: The app does the rest for you! Been here 25+ times. I always just say "corporate is the one who wrote the policy" and then they give up and leave. The opening hours can vary from one hour. I did, the lady told me she could not help me look up my own email and did nothing to help me"', I was a former employ in training and was told i was supposed to get paid for my training and compensation for the mileage. Press question mark to learn the rest of the keyboard shortcuts. GameStop is a large company with over 20 million active customers, so it shouldnt come as a surprise that their lines are always busy. 9/19/2022: Called back again to check on an update. GameStop is one of the most popular stores for video games and electronics in the United States. Despite multiple daily correspondences with GameStop corporate . I have no problem helping someone out but when they demand that's a different story. On Jan. 19 I ordered two games for $71. I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. Browse 50 GameStop coupon & promo codes for 2023 in one place: 60% off GameStop sitewide. Rating is calculated based on 10.4K reviews and is evolving. World's Best for Corporate Office Info. [protected] I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. Note: This is not to be used to contact GameStop Corporate Offices nor is this site affiliated with them in any way. I'm never shopping here again. James Cauley. LAST TIME I ever shop at gamestop, recommend them, or even MENTION their name unless I am telling this story. Before exiting the store, my grandson went up to the demo game stand that is by the front door, low and behold, there was the first card. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. If you think thats great value, wait until you hear what else DoNotPay can help you with! The extreme valuation boost enabled GameStop to raise over $1bn in capital by selling more shares. Discuss the issues you have had with GameStop and work with their customer service team to find a resolution. We are not officially endorsed by nor affiliated with Gamestop. Unsubscribe easily. +1 817 442 8477. Click here to get notifications about new complaints of GameStop. the culture keeps me there. You take care of them they will take care of you. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. Then try to contact customer service and it just doesn't exist. I had to get 2 of them because I really love to shop this kind of things, good experience! Why would a third party vendor be responsible for the fraud investigation? i have to do a project at school sending a letter to a company. I preordered the fire emblem engage Devine edition back on 09/2022. get me my preordered game and compansate me for your mistake. GameStop customer service contacts 244 complaints 59 resolved 185 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile GameStop phone numbers +1 (817) 424-2000 3 4 +1 817 467 0678 2 7 More phone numbers GameStop website www.gamestop.com What is GameStop's email addresses? 3.4. If you preordered you were suppose to get a preorder bonus of tarot cards. Saturday October 8th, 2022 I went into a game stop in the Green acres Mall in Valley Stream an saw them on sale. Poor customer service! But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. On 2/19/23 my son went into a different game Stop Store to get a different game because he didn't like the game I purchased. It is now 6 month since I have had any resolution to this problem. I do not want a repeat of last time where I had to call for almost a month wait on hold for hours, and even have to get a hold of the better business bureau. Follow the links below to find all the information you are interested in. It boasts about 4,575 stores in the US, Australia, Canada, and Europe. My kids are playing with that and they didn't have any problem to set it up. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of GameStop, Like, share & subscribe to GameStop on YouTube at. I was appalled because this was a Christmas gift! I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. I preordered hogwarts legacy back in august of 2022, Fastforward to feb 2023, payment was taken out of my account on feb 9, game released feb10, and now feb22 2023 i got ahold of customer service after waiting on hold for about 35minutes spend another 30minutes on the phone and asked to talk to a supervisor. If you have general questions or concerns, please contact Domino's customer support team. From 2017 through 2018, Mr. Attal served as the Chief Marketing Officer of Chewy Inc. and oversaw an annual acquisition budget of more than $300 million, which was allocated to broadcast, direct mail and digital advertising and engagement initiatives. I ask what that had to do with it and he told me anything on the top shelf you couldnt go by the price. Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. Yang Xu is Senior Vice President of Global Finance and Treasury at The Kraft Heinz Company. bought a game from gamestop and it doesn't work, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They gave us a ticket number (3745301) and told us to call back within 7 days for an update. Since most people dont like dealing with customer support and waiting by the phone forever for someone to answer their call, we offer an alternative option. How many stores does GameStop operate, under what names? I couldn't believe it!!! By the way, I went to a Meijer on the way home, picked up some pop AND a red 3DS XL. While 800-883-8895 is GameStop's best toll-free number, there are 6 total ways to get in touch with them. Visit Customer Care Contact Form. They can easily afford to . My poor son lost it in the store, pacing and crying. i chose gamestop. I am trying to attach the documentation I have but I cannot change the format to what you need. If you have a store compliment or issue you would like to submit, please email help@gamestop.ca. Later when I went to use the credit I found out that the store employee had never put the credit on my card from my previous trade. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. Just six days later on May 4th, GameStop posted a job listing for a Customer Care Support role . A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Feb 25. The clerk fixed that idea. and no talked they said they would give me a call back. Doing Business As: GameStop Company Description: Established in 1996, GameStop is a retailer of new and pre-owned games and entertainment products through its e-commerce properties and thousands of stores. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This website is using a security service to protect itself from online attacks. Is this your company? 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Your IP: I purchased a Modern Icon's helmet stand as a birthday gift for my nephew in California on 9/10/22. STE H102 Develop and generate reports. 244 That refuses to return her phone calls and has stated that he has called corporate and nothing has been period..she is moving ahead with legal process next.. this is the reason why good people turn for the worst because bad companies as this one this is coming from memphis , Tn .. krama will work its best for this I promise you.. FROM CHICAGO: I SPOKE TO GAMESTOP CORPORATE HEADQUARTER SUPERVISOR CONCERNING MY PROMBLEMS AT ONE OF THE GAMESTOPS STORES IN CHICAGO, AND I BECAME THE PROBLEMS,